Patient Info
At the Maxillofacial Surgery Center for Excellence, our staff is committed to providing the highest level of care focused on the needs of our patients and their families. Our prime directive is to deliver quality, advanced surgical care, and maintain a safe, pleasant, and comfortable atmosphere in caring for our patients.
Scheduling
The Maxillofacial Surgery Center for Excellence is open Monday and Tuesday from 9:00 am–4:00 pm, Wednesday from 9:00 am–1:30 pm, and Thursday and Friday from 9:00 am–2:30 pm. The office is closed Saturday and Sunday.
We will schedule your appointment as promptly as possible. The length of your appointment may vary depending on the complexity of the exam and your medical history. We will make every effort to stay on schedule and minimize your waiting. While our doctor covers the local hospital and the regional Trauma Center in Neptune, our office schedule is rarely disrupted.
We do appreciate your understanding on the occasions that your appointment may have to be rescheduled.
First Visit
Your initial appointment will consist of a consultation explaining your diagnosis and treatment options. Your health history will be reviewed and a treatment plan formulated. Surgery, if necessary, will be coordinated and scheduled accordingly. Occasionally, a second consultation may be needed prior to surgery, for cases requiring more advanced planning, and coordination of care.
Please assist us by providing the following information at the time of your consultation
- Your referral letter, diagnostic and imaging tests (i.e. X-rays)
- Completed health history form, including additional information or documentation
- A list of medications you are presently taking.
- Documentation of all health care benefits (medical and dental)
X-Rays
If you have imaging studies from another office or facility, you may request to have them forwarded to our office. It will be helpful for x-rays to be forwarded electronically via e-mail or on a digital storage medium. Please contact us if you need assistance to facilitate the electronic transfer of radiographs. If additional films are necessary, they can be taken at our facility.
CT Scans
Our practice utilizes cone-beam CT (computed tomography) technology, which provides accurate 3D radiographic images for the diagnosis, planning, and treatment of surgical procedures. This technology provides images for the diagnosis, planning, and treatment of orthognathic and implant surgery, temporomandibular joint analysis, airway assessment in sleep apnea, facial trauma, and reconstruction procedures. Undistorted, anatomically correct views of the jaws, teeth, and facial bones, along with cross-sectional axial, coronal, sagittal, and cephalometric views, are easily generated. Three-dimensional images enable a level of anatomical accuracy and patient care not possible with conventional x-ray technologies.
IMPORTANT: All patients under the age of 18 years of age must be accompanied by a parent or guardian at the consultation visit.
A preoperative consultation and physical examination are required for patients undergoing IV anesthesia for surgery. Please have nothing to eat or drink six hours prior to your surgery. You will also need an adult to escort you home.
Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are currently taking any medication (i.e., heart medications, aspirin, anticoagulant therapy, osteoporosis medications etc.) or supplemental vitamins or herbal preparations.
Policies and Insurance
We make every effort to provide you with the finest care and the most convenient financial options. While we may not be designated providers with your health benefits plan, our staff will coordinate your care with your carrier when you choose to have your surgery performed by our doctors. Please call if you have any questions or concerns regarding your initial visit.
Please bring all medical, dental, and other insurance information with you to the consultation so that we can expedite your care.
Cancellation/No Show policy for appointments
We understand that there are times when you must cancel an appointment due to work, family obligations, or an emergency. However, when you do not call to cancel an appointment, you may be preventing another patient from getting a much-needed appointment. Conversely, the situation may arise where another patient fails to cancel their appointment and we are unable to schedule you for an appointment you have been waiting for. Some larger appointments will require a deposit of $50.00 at the time of scheduling. We require a minimum of 48 hours notice or your deposit will become non-refundable. We require you to speak to our receptionist on the phone. No messages left on service or a voicemail will allow a refund of your deposit.
Cancellation/No Show policy for Surgical Appointments
Please note that for any surgery costing $1000.00 or more a $100.00 deposit is required to secure your appointment. In the event you need to cancel or reschedule your appointment we require a minimum of 48 hours notice or your deposit will become non-refundable. We require you to speak to our receptionist on the phone. No messages left on service or a voicemail will allow a refund of your deposit.
Scheduled Appointments
We understand that delays can happen however we do our best to stay on schedule for all our appointment times. Your time is just as valuable to us as the Doctor’s time.
If a patient is 15 minutes past their scheduled time we will have to reschedule the appointment.
Patient Privacy Policy
All of your information is considered confidential. We will ask that you sign a copy of the HIPAA compliance form for our records. If you have any specific concerns about the privacy of your health records our doctors will be glad to address those concerns with you at any time.